Services
AI Assistants
Knowledge assistants & service bots – internal and external
We build AI assistants for two use cases: internal knowledge assistants that answer questions based on your own documents and data with evidence (RAG), and external chat & voice bots that understand customer requests and trigger real processes in your systems – around the clock, privacy-compliant and handing over seamlessly to staff.
Internal: knowledge
Answers from your data (RAG)
External: service
Chat & voice bots, 24/7
System-connected
Evidence-backed, secure, GDPR-compliant
Our services
in detail
From the knowledge base and internal assistants to customer-service bots, system integration and operation.
Knowledge base & RAG
What this service is
We connect your documents, wikis, databases and systems and build a searchable RAG knowledge base from which the AI retrieves exactly the right passages – with source references.
Why this matters
Scattered knowledge is hard to find and quickly outdated; without proper preparation, AI delivers inaccurate or made-up answers.
What’s included
- Documents, wikis, Confluence & SharePoint
- Chunking, embeddings & vector database
- Relevance & quality tuning
- Access rights per source
Your concrete benefit
Internal knowledge assistant
What this service is
We provide the assistant as a chat interface or API – integrated into your tools so teams get answers based on your own knowledge.
Why this matters
An assistant only creates value when it is available where work happens – and when data protection is preserved.
What’s included
- Chat interface or API
- Integration into your tools
- Self-hosted or cloud, GDPR-compliant
- Monitoring & feedback loops
Your concrete benefit
Chat & voice bots for customer service
What this service is
We develop chatbots and voicebots that understand and answer customer requests in natural language – with reliable intent and context understanding.
Why this matters
Bots that don't understand requests frustrate customers and create more effort instead of less.
What’s included
- Intent & context understanding
- Natural conversation flow
- Multilingualism
- Escalation & fallback logic
Your concrete benefit
System connection & actions
What this service is
We connect the assistant to your systems so it triggers real processes – checking status, booking appointments, creating tickets.
Why this matters
An assistant that only delivers standard text resolves no real requests and remains a gimmick.
What’s included
- Connection to CRM, ERP & ticketing systems
- Status & data queries
- Triggering actions & transactions
- Secure authentication
Your concrete benefit
Handover to humans & operation
What this service is
We ensure seamless handovers to your team and stable, monitored operation across all channels.
Why this matters
Without a clean handover and monitoring, dead ends, dissatisfied customers and undetected errors arise.
What’s included
- Seamless handover to staff
- Channels: web, WhatsApp & voice
- Monitoring & analyses
- Continuous improvement
Your concrete benefit
Interested in AI assistants?
Let’s talk.
Contact us for a non-binding conversation and learn how knowledge assistants and service bots can relieve your teams and your customer service.