Services
AI Assistants
Knowledge assistants & service bots: internal and external
We build AI assistants for two use cases: internal knowledge assistants that answer questions from your own documents and data and show the source (RAG), and service bots for your customers that understand requests, trigger real actions in your systems and hand over to your team. Industry programs now bring their own phone assistant that answers calls. We build where the answer has to come from your own documents or a workflow has to run across several programs.
Internal: knowledge
Answers from your data (RAG)
External: service
Requests that trigger real actions
System-connected
Evidence-backed, secure, GDPR-compliant
Our services
in detail
From the knowledge base and internal assistants to customer-service bots, system integration and operation.
Knowledge base & RAG
What this service is
We connect your documents, wikis, databases and systems and build a searchable RAG knowledge base from which the AI retrieves exactly the right passages, with source references.
Why this matters
Scattered knowledge is hard to find and quickly outdated; without proper preparation, AI delivers inaccurate or made-up answers.
What’s included
- Documents, wikis, Confluence & SharePoint
- Chunking, embeddings & vector database
- Relevance & quality tuning
- Access rights per source
Your concrete benefit
Internal knowledge assistant
What this service is
We provide the assistant as a chat interface or API, integrated into your tools so teams get answers based on your own knowledge.
Why this matters
An assistant only creates value when it is available where work happens, and when data protection is preserved.
What’s included
- Chat interface or API
- Integration into your tools
- Self-hosted or cloud, GDPR-compliant
- Monitoring & feedback loops
Your concrete benefit
Service bots for customer service
What this service is
We develop service bots, mainly for chat and the website, for the phone on request, that understand and answer customer requests in natural language, with reliable intent and context understanding.
Why this matters
Bots that don't understand requests frustrate customers and create more effort instead of less.
What’s included
- Intent & context understanding
- Natural conversation flow
- Multilingualism
- Escalation & fallback logic
Your concrete benefit
System connection & actions
What this service is
We connect the assistant to your systems so it triggers real processes, checking status, booking appointments, creating tickets.
Why this matters
An assistant that only delivers standard text resolves no real requests and remains a gimmick.
What’s included
- Connection to CRM, ERP & ticketing systems
- Status & data queries
- Triggering actions & transactions
- Secure authentication
Your concrete benefit
Handover to humans & operation
What this service is
We ensure seamless handovers to your team and stable, monitored operation across all channels.
Why this matters
Without a clean handover and monitoring, dead ends, dissatisfied customers and undetected errors arise.
What’s included
- Seamless handover to staff
- Channels: web, WhatsApp & voice
- Monitoring & analyses
- Continuous improvement
Your concrete benefit
Who for
The kinds of companies we build this for
Would this pay off for you?
45 minutes, free of charge. One workflow, three numbers, an honest calculation. If it does not pay off, we say so.
Objections
What you are wondering now
- Does the assistant make answers up?
- It answers from your own documents and gives you the source so you can look it up. If it finds nothing, it says so instead of composing something plausible.
- How does it get at our knowledge?
- Through the filing you already have. We do not build a second document store: what is saved is the reference, the file stays where it is.
- What if a document changes?
- Then the answer changes with it. The assistant reads the current version, not a copy from two years ago. That is exactly where knowledge bases fail that are filled once and never maintained.
- So does everyone get to see everything?
- No. The assistant takes the permissions from your filing. Anyone who may not open a document does not get it quoted either.
Interested in AI assistants?
Let’s talk.
Contact us for a non-binding conversation and learn how knowledge assistants and service bots can relieve your teams and your customer service.